Add Efficiency by Asking Guests in Person! Whether it’s a drink voucher to use during their next stay (or one they can offer to a friend), a postcard, or a link to the music of a local artist they can download.ĭon't miss this last opportunity to surprise them with a positive experience and a little souvenir which will create a final and lasting positive emotion. The reward/incentive you choose to send guests is entirely up to you. "To thank you for taking the time to leave us a review, we're happy to send you a little surprise. You could also offer incentives to those guests who do leave reviews Reviews and suggestions from our guests are incredibly valuable to us, and we would love to hear yours!īe creative! Personalise the way you ask guests for a review to make it more fun and appealing while staying true to your brand communication style and tone. We sincerely hope you had a pleasant stay with us!ĭo you think our hotel is worth mentioning to others? "your hotel name" for your stay in "name of city/destination". This could be mailed approximately 3 days after a stay, and can include something along the lines of: That way, past guests can choose their preferred social media platforms.įor future stays, put a process in place that sends an email after each guest stay, inviting them to leave a review. “leave a review on Facebook” and or “leave a review on Google Maps” buttons. You can then create a template email! Below the “leave a review on TripAdvisor” button, you could also add Make sure you have been given explicit consent before storing and using guests personal data (more about the GDPR regulation It is recommended to add “name” and “date of stay” columns in your Excel sheet, which will allow you to personalise your emails using the merge tags. Its free version is limited to sending 12,000 emails per month, and its premium packages are affordable.Ĭompile a list of your past guests' email addresses in an Excel sheet (by downloading them from your PMS/Channel Manager) and import it to MailChimp to create an email list. Otherwise, MailChimp might be a great tool to use. Short consultation to point you in the right direction. If you're not sure which hotel PMS to choose, this is our core expertise, and we would be happy to give you a Some PMS have an option that allows you to automatize and personalise emails, which will be the most efficient way to handle the emailing process, especially for larger hotels.
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